Our Shipping & Return Policy

(Return & Refund Policy)

Any items returned not in new or unused condition will be shipped back to the purchaser at their expense. We will not accept returns with shipping labels attached directly to product packaging.

RETURN OF MERCHANDISE
Merchandise received damaged or defective may be returned for a refund or replacement. Please open a return request on our website for a RMA (Return Merchandise Authorization) Number. Any item returned to One Stop Perfumes must have a RMA number.

One Stop Perfumes

• 3350 Church St, Evanston IL 60203
• 773-829-1415
• support@onestopperfumes.com

Refund on returns received will be processed in 5 to 7 business days.

HOW TO OPEN A RETURN REQUEST

1. Click on the "RMA Request" link in the My Account menu on the website’s footer.

2. Follow the instructions provided to complete your request.

HOW TO RETURN YOUR PRODUCT

• Wrap the item in protective packaging.

• Place the item & packaging in the manufacturer’s box/bag.

• Place the manufacturer’s box/bag inside an appropriate shipping box.

• Include a copy of the return paperwork and drop it off at the nearest USPS or UPS location, depending on the courier service indicated on your shipping label.

WARRANTY RETURNS
Please email us at support@onestopperfumes.com for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters. However, some manufacturers require the consumer to send damaged items directly to them.

RESTOCKING FEE (Non-Defective Items)
Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee plus the return shipping cost. This policy applies only to merchandise returned in its original condition and within 30 days of the invoice date. Items received after 30 days will be assessed at our discretion.

RESTOCKING FEE (Defective Items)
Customers must return the item within 30 days from the day the item was delivered. Otherwise, a 15% restocking fee will be charged.

Merchandise Return – International Customers (Return & Refund Policy)

RETURN OF MERCHANDISE
All returns must be brand-new and in unused condition.

• Please pack the item in the same manner we shipped it to you.

• Products should be protected by manufacturer-supplied packaging.

• Use an appropriate shipping container. If you received the product in a cardboard shipping container, it must be returned that way. Returns that have been inappropriately shipped will be rejected.

Merchandise received damaged or defective may be returned for a refund or replacement. Please open a return request on our website for a RMA (Return Merchandise Authorization) Number. Any item returned to One Stop Perfumes must have a RMA number. Customers must return the item within 30 days from the day the item was delivered. Otherwise, a 15% restocking fee will be charged.

Any items returned not in new or unused condition will be shipped back to the purchaser at their expense. We will not accept returns with shipping labels attached directly to product packaging.

Refund on returns received will be processed in 5 to 7 business days.

WARRANTY RETURNS
Please email us at support@onestopperfumes.com for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters. However, some manufacturers require the consumer to send damaged items directly to them.

RESTOCKING FEE (Non-Defective Items)
Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee plus the return shipping cost. This policy applies only to merchandise returned in its original condition and within 30 days of the invoice date. Items received after 30 days will be assessed at our discretion.

RESTOCKING FEE (Defective Items)
Customers must return the item within 30 days from the day the item was delivered. Otherwise, a 15% restocking fee will be charged.

Free Gift Items
Unfortunately, we do not offer any replacement for free gift items.